Privacy Policy

Effective Date: 12/01/2024

By using this website as a user (hereafter “You”), You agree to the following Privacy Policy. Please read this policy carefully before using this website.
This website is owned and operated by Michelly Richardson, a sole proprietor doing business as The Closers Society (hereafter “Our,” “We,” “Us”).
For any privacy-related questions, you can reach us at hello@thecloserssociety.com.

GENERAL

We at The Closers Society respect Your privacy. This Privacy Policy is designed to explain how We collect, use, share, and protect the personal information You provide to us when You access Our website, purchase Our goods or services, or engage with Us on social media, as well as Your rights to the information We collect.

Please read this Privacy Policy carefully. We will alert You to any changes to this Policy by updating the “Effective Date” above. Any changes become effective immediately upon publication on Our website, and You waive specific notice of any changes to the Policy by continuing to use and access Our site(s). We encourage You to review this Privacy Policy periodically when You use Our website for any purpose or engage with us on social media. You are deemed to have accepted any changes to any revised Privacy Policy by Your continued use of Our website after the revised Privacy Policy is posted.


INFORMATION THAT WE COLLECT

We collect a variety of information from You when You visit Our website, make purchases, or interact with Us on social media. By accepting this Privacy Policy, You are specifically consenting to Our collection of the data described below, to Our use of the data, to the processing of this data, and to Our sharing of the data with third-party processors as needed for Our legitimate business interests. The information We collect may include:

Personal Data: Information that identifies You specifically, such as Your name, shipping address, email address, telephone number, or demographic data like age, gender, or hometown. This information is provided voluntarily by You, for example, when You register, make purchases, respond to blogs, contact us with questions, or participate in activities on Our website. We collect and process this data to fulfill orders, respond to inquiries, and improve Our services.

Derivative Data: Information automatically collected by Our servers, such as IP address, browser type, and the dates and times You access Our website. If You use a mobile device, We may also collect information about Your device type and location. This data helps Us improve website functionality, analyze trends, and ensure the security of Our platform.

Financial Data: Payment-related information, including credit card or bank details, processed by third-party providers such as Stripe, PayPal, and Apple Pay. We do not store or process Your financial data directly. We recommend reviewing the Privacy Policies of these providers for more details on how Your financial information is managed and protected.

Social Networking Data: Information from social media platforms You use to interact with Us, including but not limited to Your name, username, profile picture, location, email, and any other information You make public. This data is used to enhance communication and engagement with Our social media content and services.

Mobile Device Data: If You access Our website via a mobile device, We may collect data such as Your device ID, model, and location. This data enables Us to optimize the website experience for mobile users.

Other Data: Information provided voluntarily for giveaways, contests, or surveys. Participation in these activities is optional, and the data collected is used for the purpose of administering the activity and improving Our offerings.


Cookies and Tracking Technologies

TRACKING TECHNOLOGIES

We use various tracking technologies, including cookies, log files, pixel tags, and web beacons, to monitor and improve Your experience on Our website. These technologies help Us personalize Your interactions, authenticate Your identity, and analyze website performance. By continuing to use Our website and not disabling cookies on Your browser, You are consenting to Our use of these technologies as outlined in this Policy.

Log Files:
Like many other websites, We use log files to log visitor activity on the site. The information in these files includes IP addresses, browser type, Internet Service Provider (ISP), date/time stamp, referring/exit pages, and click counts. This data helps Us analyze trends, administer the website, track user movement, and gather demographic information. Log file data is not linked to any personally identifiable information.

Cookies:
Cookies are small text files that store certain information on Your device. We may use cookies to:
Authenticate Your identity.
Determine if You are logged into Our website.
Personalize Your experience by remembering preferences from earlier visits.
Enhance website security.
Analyze website and service performance.
Deliver targeted advertising based on Your browsing behavior.

Types of Cookies We May Use:

Essential Cookies: These are necessary for the basic operation of Our website and ensure an optimal user experience.
Functionality Cookies: These remember Your preferences, such as login information, to make repeat visits smoother.
Social Media Cookies: These record interactions with social media tools on Our website and may involve data sharing with social media platforms. You can adjust these settings via Your social media accounts.
Advertising Cookies: Used by third-party advertising partners to collect information about Your browsing habits and serve targeted ads. These cookies may also capture location data.
You can disable cookies through Your browser settings, but this may limit certain website functionalities. Visit http://www.allaboutcookies.org for more information about managing cookies.

Pixel Tags:
Pixel tags are small graphic files that monitor user interactions with Our website. These may collect information such as IP addresses and browser type. We may also use pixel tags provided by third-party partners for targeted advertising purposes.

Email Confirmations:
We may track whether You open emails from Us to analyze the effectiveness of Our communications and improve future email campaigns.

Other Technologies:
We may employ other tracking technologies for purposes such as security, fraud detection, and service optimization. These technologies collect comparable data to enhance website functionality and offerings.

We also partner with third-party software providers, such as Google Analytics, to analyze website traffic and trends. These providers may use cookies and similar technologies. For more information, consult the privacy policies of these providers.

WEBSITE ANALYTICS

We work with third-party analytics providers, such as Google Analytics, to gain insights into website traffic and user behavior. These providers use cookies and similar technologies to analyze how users interact with Our website and to evaluate content popularity.

Google Analytics: You can opt-out of Google Analytics tracking by installing the Google Analytics opt-out browser add-on. Learn more about their Privacy Policy at: https://policies.google.com/privacy.

Hotjar: We use Hotjar to better understand user behavior on Our website. Data collected includes device type, browser, screen size, and anonymized IP address. This information is stored in pseudonymized profiles and is not shared or sold by Hotjar. For details, visit: https://help.hotjar.com.

You can opt-out of tracking by visiting the Network Advertising Initiative Opt-Out Tool or Digital Advertising Alliance Opt-Out Tool.

NOTE ON "DO NOT TRACK" SIGNALS

At this time, We do not recognize automated browser signals regarding tracking mechanisms, such as "Do Not Track" instructions. If this changes in the future, We will update this section accordingly.


HOW WE USE YOUR INFORMATION

For the most part, We do not process Your information in-house but transmit it to third-party processors for processing. For example, when PayPal processes Your payment information, they act as a third-party processor. They handle Your payment and remit the funds to Us. In many cases, it is necessary for Us to transmit Your information to third-party processors, as We do not have the capability to perform these functions independently. More details on third-party processing are outlined below.

However, We may, from time to time, process Your data internally. The legal basis for this processing includes Your consent, Our legitimate business interests, and compliance with legal obligations. Our purposes in processing this information, if We do, include administering, maintaining, and improving Our website and offerings; entering into and fulfilling contracts; keeping records of transactions and interactions; providing goods and services; complying with legal obligations; obtaining professional advice; and protecting the rights and interests of Our company, Our customers (including You), and any third parties.

We may process the following categories of data:
Account Data: Data associated with Your account, such as Your name, address, email address, and payment information.
Usage Data: Data about Your use of Our website, such as Your IP address, geographical location, session duration, and pages viewed.
Profile Data: Data related to Your personal profile, including Your name, address, profile picture, interests, hobbies, and employment details.
Service Data: Data provided by You during the use of Our services.
Posting Data: Data that You post on Our website, such as comments or blog responses.
Inquiry Data: Data submitted when You make an inquiry regarding Our website or offerings.
Transaction Data: Data related to Your transactions with Us, such as purchase details, contact information, and payment data.
Subscription Data: Data provided when subscribing to Our emails or newsletters, including email addresses and other contact details.
Correspondence Data: Data submitted via correspondence, such as when You email Us with questions or concerns.
Other Data: Any additional data identified in this policy, used for compliance with legal obligations or to protect the vital interests of You or another natural person.

HOW WE USE YOUR INFORMATION

Your information allows Us to provide You with products, services, and a personalized experience on Our website. By collecting and processing Your data, We fulfill Our obligations to You and enhance Your interaction with Our company. Specifically, We may use the information described above to:

Create and administer Your account.
Deliver any products or services purchased by You.
Correspond with You through email or other communication channels.
Process payments or refunds.
Contact You about new offerings that We believe will interest You.
Interact with You via social media.
Send You newsletters or other updates about Our company or website.
Deliver targeted advertising and marketing campaigns.
Request feedback from You to improve Our services.
Notify You of updates to Our products or service offerings.
Resolve disputes and troubleshoot technical or transactional issues.
Administer contests, promotions, or giveaways.
Personalize Your experience by creating a user profile for future interactions.
Compile anonymous statistical data for internal analysis or third-party use.
Assist law enforcement or comply with legal obligations as necessary.
Prevent fraudulent activity on Our website.
Analyze trends to improve Our website’s functionality and enhance user experience.
Comply with legal obligations or protect Our legal rights.


EMAIL MARKETING

If you make a purchase on this Site, download a free resource in exchange for your email address, and/or opt in to receive emails, you agree to receive email communications from this site, including but not limited to newsletters, site updates, promotions, and other announcements and correspondence. We are not responsible for the receipt of any such emails. You are responsible for ensuring that our email address(es) are not blocked or forwarded to your spam folder.

You have the right at any time to stop us from contacting you for marketing purposes. If you opt to unsubscribe from receiving emails, you understand that you may no longer receive information or updates from this Site, including promotions or product updates.

Newsletter Privacy
We offer the opportunity for you to voluntarily provide certain information to us, which may be used for email communications and marketing purposes. The information we may collect includes, but is not limited to, your name, email address, and any other details you choose to provide when subscribing to our newsletter or other promotional communications.

Use of Your Information

By subscribing to our newsletter or marketing communications, you agree that we may use your information to:

Send you updates, promotions, offers, and other marketing materials related to our business.
Inform you about new services, products, or content that may be of interest to you.
You will always have the option to unsubscribe from our emails at any time. Each email we send contains an unsubscribe link that allows you to opt out of future communications.

Retention of Subscriber Data
While you may unsubscribe from future communications, we may retain a database of past email subscribers. This information may be retained for our records and for purposes allowed by law.

Sharing of Your Information
We respect your privacy. However, we may share your information with third parties only as reasonably necessary for our business operations. This may include sharing your information for the purpose of running marketing campaigns, such as through Facebook ads or Google Pay Per Click campaigns, or with other trusted partners who assist us in our business functions.

We will not sell, trade, or rent your personal information to any third parties outside of the scope of these activities.


GROUNDS FOR USING AND PROCESSING YOUR DATA

The information We collect and store is primarily used to offer goods and services for sale and fulfill Our contractual obligations. Additionally, We process Your data on the following legal grounds:

Legitimate Business Interests: We may process Your data to communicate with You, improve Our offerings, and enhance Your experience on Our website.
Performance of a Contract: We process Your information to fulfill contracts entered into with You and deliver products or services You purchase.
Consent: With Your consent, We may process and share Your data for specific purposes, such as marketing communications. You can withdraw consent at any time, though doing so may limit Your ability to use certain website features.
Compliance with Legal Obligations: We may process Your data to comply with applicable laws or respond to lawful requests, such as subpoenas or court orders.


WHY WE DISCLOSE YOUR INFORMATION

We may share Your information with third parties for specific purposes. These disclosures are made to fulfill Our legitimate business interests, facilitate the operation of Our website, and provide You with a seamless experience. The legal basis for sharing Your data is both Your consent to this Privacy Policy and Our legitimate business interests.

Specific circumstances under which We disclose Your data include:

Third-Party Processing: We may share Your data with trusted third-party service providers, including those who assist with payment processing, email delivery, hosting, analytics, and customer support. These providers are authorized to use Your information solely in connection with their services to Us.
Legal Compliance: We may disclose Your data to comply with legal obligations, respond to lawful requests, or protect the rights, property, or safety of Our company, customers, or others.
Protecting Our Company: Your information may be disclosed to investigate and address violations of Our rights or policies, acquire legal or financial advice, obtain insurance coverage, or defend against legal claims.
Business Transfers: In the event of a merger, acquisition, bankruptcy, or similar business transaction, Your data may be transferred as part of the company’s assets. You acknowledge that such transfers may occur and that the transferee may continue to process Your data as described in this Privacy Policy.
General Business Analysis: We may share aggregated or anonymized data with advertisers, investors, or other third parties to evaluate business trends and performance. This data does not identify You personally.
Online Postings: Any content or information You share publicly on Our website or social media channels may be viewed and used by others. We cannot control third parties' use of public postings.
External Links: Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage You to review their privacy policies before interacting with them or providing personal data.
Other Legal or Vital Interests: We may disclose Your personal data as necessary to protect Your vital interests, the interests of others, or Our company.


DATA RETENTION

We retain Your data only as long as necessary for legitimate business purposes, to comply with legal obligations, or to resolve disputes. When data is no longer required for these purposes, it will be securely deleted or anonymized. You may request that We delete Your data by contacting us at hello@thecloserssociety.com. Such requests will be honored unless the data is required to comply with legal obligations or for other legitimate business purposes.

We process and store your data using the following providers:
Kit
Google Workspace
Dubsado
Stripe
PayPal

We reserve the right to use other providers as the business may need or see fit.

CHILDREN
This website is not intended for use by children under the age of 16. If You believe We have collected data from a minor, contact us immediately to request its deletion.

SENSITIVE DATA

We request that You do not submit any sensitive data to Us, via public postings, email correspondence with Us, or any other method, including social security number, health data, genetic data, or information related to Your ethnic origin, religious beliefs, or criminal history. If You do send Us this information, then by doing so You are consenting to Our use, storage, and processing of this information in accordance with this privacy policy.


YOUR RIGHTS

You have certain rights regarding Your personal data, as outlined below. Note that We may charge a reasonable fee for certain actions You request with respect to Your data. Additionally, We reserve the right to verify Your identity before taking action in response to any such requests. Your rights may also be restricted or nullified to the extent they conflict with Our legitimate business interests, the public interest, or applicable law.

Update Account Information:
You have the right to update or change any information You have provided to Us. To update or delete Your information, please contact Us at hello@thecloserssociety.com.

Confirm Personal Data and Its Use:
You have the right to request confirmation of what data We hold about You and the purposes for which We use it. You may also request confirmation of whether We process Your data or share it with third-party processors. We will provide copies of Your personal data unless doing so infringes upon the rights and freedoms of others.

Change Consent:
You have the right to change Your consent regarding Our use of Your information. In such cases, We may require You to delete Your account with Us, which may limit or restrict Your access to Our website.

Request a Copy of Your Data:
You have the right to request a digital copy of the personal data We hold about You. Your first request will be provided free of charge; subsequent requests may incur a reasonable fee.

Transfer Your Data:
You have the right to request that We transfer Your data to another controller in a commonly used and machine-readable format, provided such transfer does not impose an undue burden on Us.

Delete All Data:
You have the right to request deletion of all data that We hold about You. We will comply with such requests without undue delay, except in circumstances where retaining the data is required by law, necessary to exercise the right of freedom of expression and information, or required for legal claims or compliance with legal obligations. Deletion of data may result in the termination of Your account and loss of access to Our website.

Emails and Communications:
You may opt out of receiving future email correspondence from Us by using the unsubscribe link provided in Our emails or contacting Us at hello@thecloserssociety.com. You may also change Your communication preferences by contacting Us directly.

Marketing Communications:
You may opt out of receiving third-party marketing communications or having Your personal information used for marketing purposes by contacting Us at hello@thecloserssociety.com.

Restrict Processing:
In certain circumstances, You may restrict the processing of Your data, such as when You contest the accuracy of the data or object to processing while such objection is being verified. When processing is restricted, We will continue to store Your data but will not share it with third-party processors without Your consent, unless required to comply with legal obligations or to protect the rights of others or Our company. Opting out of processing entirely may result in the termination of Your account and loss of access to Our website.

Complaints:
If You are an EU resident, You have the right to file a complaint with a supervisory authority if You believe We have violated Your rights or misused Your data. You may lodge a complaint in the EU member state where You reside, work, or where the alleged infringement occurred. Non-EU residents may have similar rights under privacy laws in their jurisdiction.


CALIFORNIA PRIVACY RIGHTS

The State of California has established unique privacy regulations that apply to California residents. In compliance with the California Consumer Privacy Act of 2018 (CCPA), Cal. Civ. Code §§ 1798.100 et seq., we respect the privacy rights of California residents.

Your Rights Under CCPA

As a California resident, you have the right to:
Request Access to Personal Information: You may request, free of charge, the personal information we have collected or stored about you or a member of your household. This may include, but is not limited to:
Personally identifying information such as your name, alias, address, IP address, email address, account name, or other data that can identify you.
Commercial information such as the products or services you have purchased, your browsing history, interactions with our website, and any purchasing history.
Site comments made publicly or privately.
Geolocation data.
Professional or employment-related information.
Educational information.

Request Deletion of Personal Information: You have the right to request that we delete the personal data we have collected about you or a member of your household. This includes the ability to request the deletion of any information associated with your account.

Opt-Out of Data Sales: While we do not sell your personal information, California residents may explicitly request to opt-out of any such sale of data. To make this request, please email us directly at hello@thecloserssociety.com.

Exercising Your Rights

To exercise your rights under the CCPA, please contact us at hello@thecloserssociety.com. When making a request, we may ask for verification of your identity and proof of California residency to protect your privacy and prevent fraudulent requests.

We are committed to complying with CCPA requests and will respond to your request within a reasonable timeframe, during normal business hours, excluding holidays and pre-scheduled time off.

Data Shared with Third Parties

California residents have the right to request details about data shared with third-party marketers. If you wish to know which third parties have received your data or request the deletion of any publicly posted data, please contact us at hello@thecloserssociety.com.

DATA BREACH PROCEDURES

We take all reasonable steps to protect Your personal data and keep Your information secure. We use recognized online secure payment systems and implement generally accepted standards of security to protect against personal data loss or misuse. However, no security measure is foolproof, and no method of data transmission can be guaranteed against interception or misuse. We cannot guarantee complete security of any information You transmit to us.

By consent to this Privacy Policy, You acknowledge that Your personal data may be available, via the internet, around the world. We cannot prevent the use or misuse of Your data by other parties.

BEHAVIORAL ADVERTISING

As described above, We use Your Personal Information to provide You with targeted advertisements or marketing communications We believe may be of interest to You. For more information about targeted advertising, visit the Network Advertising Initiative's ("NAI") educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:
Facebook: https://www.facebook.com/settings/?tab=ads
Google: https://www.google.com/settings/ads/anonymous
Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
TikTok: https://support.tiktok.com/en/account-and-privacy/personalized-ads-and-data/personalization-and-data

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at http://optout.aboutads.info/.


EXTERNAL LINKS

Our Website may contain links to external sites. We are not responsible for the content or privacy practices of these sites. Review their policies before providing personal data.

CHANGES TO THIS POLICY

We may update this Privacy Policy at any time. Changes will be posted on this page, and Your continued use of Our website constitutes acceptance of the revised policy.

CONTACT
For more information about our privacy practices, if you have questions, or if you would like to exercise your data protection rights, please do not hesitate to contact us via email at hello@thecloserssociety.com